Carrot Solutions Privacy Policy

1. Introduction

Welcome to Carrot Solutions! We are committed to protecting your privacy and handling your personal information responsibly. This privacy policy outlines how we collect, use, and safeguard your data when you visit our website or interact with us through other channels.

2. Information We Collect

a. Personal Information

We may collect the following types of personal information:

• Contact Information: Names, email addresses, phone numbers, and mailing addresses.

• Billing Information: Payment details, invoices, and transaction history.

• Technical Data: IP addresses, browser type, device information, and usage patterns.

• Communication Data: Correspondence, inquiries, and feedback.

b. How We Use Your Information

We use your data for the following purposes:

• Service Delivery: Providing IT services, troubleshooting, and support.

• Communication: Responding to inquiries, sending updates, and notifying about service changes.

• Marketing: Sending promotional materials (only if you’ve opted in).

• Legal Compliance: Complying with legal obligations and protecting both yours and our rights.

3. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. When no longer needed, we securely delete or anonymize it.

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, so we cannot guarantee absolute security.

5. Third-Party Services

We may use third-party tools and services (e.g., analytics, payment processors, vendors, external support teams) that collect and process data. Please review their privacy policies for more information.

6. Your Rights

You have the right to:

• Access your personal data.

• Correct inaccuracies.

• Request deletion.

• Object to processing.

• Withdraw consent (if applicable).

7. Contact Us

If you have any questions or concerns regarding our privacy practices, please contact us at:

Carrot Solutions

Email: info@carrotsolutions.com

Phone: +61 3 8564 8647

8. Changes to this Policy

We may update this privacy policy periodically. Please check our website at https://CarrotSolutions.com.au for the latest version.